For Customer
The SAP C/4HANA Customer Service module provides an easy way to resolve client problems quickly and deliver highly personalized client service with improved client satisfaction and increased revenue. When a client logs to an e-commerce website and gets a weak client service, it can result clients moving to other websites without completing the order.
SAP C/4HANA Customer Service module provides Customer Service Agents with an easier and quicker access to information that they can use to resolve client queries. A CSA module can also be used by agents to place a new order, modify previously placed orders, placing partial orders, make payment, cancel payment, raise return requests and even to process order refunds for clients. The CSA (client service associate) module also assists the clients by providing an option to the CSA to manage client profiles and their personal information in their account for e-commerce shopping.

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For Sales and Marketing

SAP C/4HANA Marketing represents the leading solution suite for real-time contextual marketing. It enables you to address your clients directly and to inspire them, as well as fostering and optimising brand loyalty through personalised and relevant reactions to individual clients. SAP C/4HANA Marketing allows you as a marketing specialist to gain a better understanding of your clients: what they have done, what they will do, what is most important to them and what they are doing right now. This will create a better understanding into the requirements that are behind the clients actions – in real time. Taking advantage on an edge that gives the ability to address your clients on all channels in a relevant, inspiring, and personalized manner.

Big Data Management
SAP C/4HANA Marketing enables you to efficiently aggregate structured and unstructured data from all relevant sources, online and offline. Historical and current data from client interactions can be combined with each other, enriched and utilized with ease.

Get to know your clients through the intelligent combination of data management and analysis of user behaviour. Identify the individual motivations and preferences of each existing and potential client and then make your marketing messages relevant to each of them personally.

Target Groups & Segmentation

The analytical segmentation and selection of target groups with SAP C/4HANA Marketing provide the basis for making appropriate offers to your clients at the best time and at their preferred client touchpoint, ensuring an individual sales approach.

Content & Design
SAP C/4HANA Marketing helps you to prepare and launch the appropriate contents and calls to action for a well-targeted, client-specific sales approach. SAP C/4HANA Marketing gives your messages relevance – for each individual client.

Real-time Recommendations & Campaign Optimisation

SAP C/4HANA Marketing enables you to monitor multi-channel interactions and reactions and use the information collected to deliver individual offers or recommendations in real time to all client touchpoints across all channels. This means that you can make the best possible decisions at the right time and are able to respond quickly to rapidly changing client requirements and consumer trends.

Campaign Assessment & Evolution
SAP C/4HANA Marketing enables you to comprehensively monitor and assess your campaigns across all client touchpoints. Through reporting solutions that can be tailored to your specific requirements, SAP C/4HANA will help you to keep an overview of your campaign results and your budget utilization and to take the lessons learnt into account for your future campaigns.

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eCommerce Suite

Customers expect great experiences when they buy from you. Meet those expectations and gain loyalty with SAP Commerce Cloud.

SAP Commerce Cloud is a comprehensive commerce platform that includes product content management, experience management, personalisation and order management. It is flexible, offering an agility layer so you can innovate and test, and then implement with confidence. We support any go-to-market model, from B2C, B2B, to B2B2C, and our accelerators package unique industry-specific capabilities for a variety of verticals. Additionally, SAP Commerce Cloud includes many prebuilt integrations to SAP core business systems and other solutions within the SAP Customer Experience portfolio.

Deliver differentiated commerce experiences, accelerate your time-to-value, reduce your TCO, and win with SAP Commerce Cloud.

Read more here and call us to get a free demo of SAP C/4HANA